26 May 2020
We are carefully reviewing guidance from the UK Government and Scottish Government, as well as working with fellow credit unions to plan how we can safely re-open brances and access points in the coming weeks. The safety of our staff, volunteers and members will take absolute priority. We will keep our website and Facebook page updated, so please check back regularly.
25 May 2020
Members are reminded to book their place at our 'virtual' AGM to be held on Thursday 28 May 2020 at 1430hrs.
11 May 2020
Our Annual General Meeting will be held on Thursday 28 May 2020 at 1430hrs using Zoom technology - so you can join from your home. This is an opportunity for our members to have a say in the running of their community bank. To find out more and to book your free place please click here.
07 May 2020
We've been offering members the chance to win an iPad just by completing an online form to make sure we have the most up to date details for our members. We have extended the deadline for this to 30 May 2020 - click here to submit your up to date details and be entered into the free prize draw (terms and conditions apply)
01 May 2020
Members are advised that Friday 08 May is a UK public holiday to observe the 75th anniversary of VE day. We will be closed and any transfers due to take place on 08 May will be processed on Thursday 07 May. This could result in a slight delay as we process twice the number of transfers as normal, please bear with us as we process everything just as quickly as we can.
If you have any questions for us please remember that you can submit these here on our website, which is quick and easy to do.
Our next working day thereafter will be Monday 11 May.
15 April 2020
If you're facing increased financial pressure as a result of the pandemic and you think you will struggle to meet your loan repayments please contact us. We can provide greater assistance, work with you to maintain your credit rating and ensure you can continue to access affordable loans if you talk to us - the sooner the better.
09 April 2020
On behalf of all members, we made a donation of £5,000 to Fife Voluntary Action's crowdfunder appeal to support the most vulnerable people in Fife at this difficult time. They have helped over 1,000 people and raised nearly £15,000 already. We're proud to be able to contribute to such a great cause that's helping fellow Fifers who need it most.
07 April 2020
You can now join your local community bank online - it's quick and easy, with most accounts being opened on the same day! Click here to join now!
29 March 2020
Our AGM was scheduled to take place on Tuesday 31 March 2020 but we have had to postpone it in line with government guidance on isolation and protection of public health. We will make alternative arrangements and advise our Members accordingly.
25 March 2020
We've posted a message from our CEO on our flu pandemic page.
We have closed branches to walk-ins. Members need to contact us to arrange an appointment and we will let the Member in at the agreed time. This has been necessary to enforce government-mandated directions to minimise social contact and keep our staff, volunteers and Members safe. We are still offering full services, but have had to change how we interact with Members at this very difficult time.
23 March 2020
We are reducing the opening times of our branches in line with government instructions to reduce non-essential travel and contact. We will open for 2 hours each day (Monday-Friday, 10-12noon) for those Members who must access cash over the counter. All other activity should be directed through our website our telephone service.
22 March 2020
As some of our staff work from home as part of our business continuity plans, we've introduced an online request area for Members to request balances, transfers or ask us a question. It will avoid Members having to spend time waiting on the phone or coming into branches during the pandemic. We're guaranteeing a response in under 1 hour during working hours (Mon-Fri 9am-4pm). We'd like to thank all Members for their support and patience at this challenging time.
20 March 2020
From Monday 23 March, our Methilhill branch will be open 1000-12noon Monday to Friday. This is a slight reduction in hours designed to protect staff, volunteers and Members.
17 March 2020
We've published a new page on our website to keep Members updated on our services during the current pandemic flu crisis.
16 March 2020
For public health reasons and to protect our members and volunteers, we have taken the decision to suspend all access points until further notice. We'll keep this under review and update our website and Facebook page when the situation changes. Our branches remain open as normal and you can call us or e-mail us if you need any help or support.
13 March 2020
We launched our new website. We're still uploading new content to it, so do check back in a few days' time!
12 March 2020
We published our latest newsletter - click here to download it (pdf file)