29 March 2020
Our AGM was scheduled to take place on Tuesday 31 March 2020 but we have had to postpone it in line with government guidance on isolation and protection of public health. We will make alternative arrangements and advise our Members accordingly.
25 March 2020
We've posted a message from our CEO on our flu pandemic page.
We have closed branches to walk-ins. Members need to contact us to arrange an appointment and we will let the Member in at the agreed time. This has been necessary to enforce government-mandated directions to minimise social contact and keep our staff, volunteers and Members safe. We are still offering full services, but have had to change how we interact with Members at this very difficult time.
23 March 2020
We are reducing the opening times of our branches in line with government instructions to reduce non-essential travel and contact. We will open for 2 hours each day (Monday-Friday, 10-12noon) for those Members who must access cash over the counter. All other activity should be directed through our website our telephone service.
22 March 2020
As some of our staff work from home as part of our business continuity plans, we've introduced an online request area for Members to request balances, transfers or ask us a question. It will avoid Members having to spend time waiting on the phone or coming into branches during the pandemic. We're guaranteeing a response in under 1 hour during working hours (Mon-Fri 9am-4pm). We'd like to thank all Members for their support and patience at this challenging time.
20 March 2020
From Monday 23 March, our Methilhill branch will be open 1000-12noon Monday to Friday. This is a slight reduction in hours designed to protect staff, volunteers and Members.
17 March 2020
We've published a new page on our website to keep Members updated on our services during the current pandemic flu crisis.
16 March 2020
For public health reasons and to protect our members and volunteers, we have taken the decision to suspend all access points until further notice. We'll keep this under review and update our website and Facebook page when the situation changes. Our branches remain open as normal and you can call us or e-mail us if you need any help or support.
13 March 2020
We launched our new website. We're still uploading new content to it, so do check back in a few days' time!
12 March 2020
We published our latest newsletter - click here to download it (pdf file)