Latest News

Monday 15 April 2024 14:21

Audited, annual accounts available on our website

As a regulated financial firm, we are required to undergo a thorough external, independent audit of our finances each year.  The auditor signs those accounts and we submit them to the Financial Conduct Authority.  These are available to everybody, at no cost, online through the FCA's Mutuals Register.

We have taken the decision to publish them here, on our website, to make it easier for Members to see our financial position and what the auditors say about our finances.  We have made them available on the Members' Meetings page. 

If you have any queries about your local credit union, how it is run, our finances or anything else - please just get in touch.

Thursday 22 February 2024 10:47

Annual General Meeting - 08 March 2024

Our Annual General Meeting will be held on Friday 08 March 2024 at 1300hrs using Zoom technology - so you can join from your home. This is an opportunity for our members to have a say in the running of their community bank. 

To read more about our AGM, see Minutes of the previous meeting and to book your free place, click here.

Monday 18 December 2023 11:28

Friday 01 September 2023 12:16

Making Ends Meet

We are hosting a number of information sessions for Members to share some ideas on how to make ends meet during the cost-of-living crisis.  These initial sessions are being held across SW Fife.

These sessions are free, informal and interactive.  Our experienced staff will be on-hand to make suggestions, provide explanations and answer any queries. We'll also be organising other sessions around understanding numbers and finances, to help members with valuable life skills to reduce any money worries, avoid financial pitfalls and make our members better off.

To view the list of sessions, the dates and venues click here. 

Monday 28 August 2023 09:46

Bank Holiday - Monday 28 August

We are closed for the bank holiday, reopening on Tuesday morning.  You can still access your account online, submit an online request, apply for loans and access your loan application online at any time through our website.

Please remember, that the 1 hour response for an online request is for working hours, so you won't get a response during the bank holiday.

Thursday 24 August 2023 15:34

Making Ends Meet Session, 29 August, Rosyth

Our first Making Ends Meet session will take place on Tuesday 29 August at the Parkgate Community Centre in Rosyth.

To find out more, and to book your free place, please click here.

Sunday 13 August 2023 10:26

New sessions for Members: Making Ends Meet

We're about to launch a number of information sessions for Members to share some ideas on how to make ends meet during the cost-of-living crisis.

These sessions will be free, informal and interactive.  Our experienced staff will be on-hand to make suggestions, provide explanations and answer any queries. We'll also be organising other sessions around understanding numbers and finances, to help members with valuable life skills to reduce any money worries, avoid financial pitfalls and make our members better off.

You can register your interest in attending a session here (without any obligation to attend!).  Once the venues, dates and times are confirmed, we'll be updating our website and our Facebook page.

Thursday 15 June 2023 21:18

New Policy on Bank Transfers

The Bank of Scotland has dramatically increased how much we have to pay for every single transaction we process, and we process thousands every month. This will have a huge impact on our operating costs and make it less likely that we'll be able to return a dividend to Members if we don't make some changes.

We have developed a new policy which introduces limits on transfer requests and/or possible charges for some transfers.  This policy is likely to affect less than 1% of our Members.

Our priority is to make sure that we manage our costs and ensure Members continue to receive excellent value and service.

You can find the new policy here or ask for a copy in the branch.

If you have any concerns or suggestions on how we can best manage this huge increase in operating cost, please do speak to us.

Tuesday 13 June 2023 12:03

We're recruiting - Loans Officer

We have a vacancy for a Loans Officer.  This is a full-time position, normal business hours - a great role for somebody who wants to help others, is committed to fairness and great customer service, and who is accurate with great number skills.

Please click here for the job description, person specification and application form.

Friday 26 May 2023 10:14

Bank Holiday - Monday 29 May

We'll be closed for the bank holiday, reopening on Tuesday morning.  You can still access your account online, submit an online request, apply for loans and access your loan application online at any time through our website.

Please remember, that the 1 hour response for an online request is for working hours, so you won't get a response during the bank holiday.

Thursday 25 May 2023 18:41

Friday 26 May - phone system upgrades

Members are advised that we will be undertaking essential work on our telephone lines and system on Friday 26 May.  The phones will be out of operation at various points during the day.  Contacting us by telephone on Friday is therefore not advised - please try to use the website and e-mail wherever possible.  Thank you for your patience whilst we complete these upgrades.

Tuesday 23 May 2023 16:50

We have a vacancy for a Loans Officer.  This is a full-time position, normal business hours - a great role for somebody who wants to help others, is committed to fairness and great customer service, and who is accurate with great number skills.

Please click here for the job description, person specification and application form.

Friday 17 February 2023 13:19

Read our latest Newsletter

We've just published our latest Newsletter, which you can view online here (PDF file).

Thursday 16 February 2023 10:20

Annual General Meeting for all Members

Our Annual General Meeting will be held on Wednesday 08 March 2023 at 1800hrs using Zoom technology - so you can join from your home. This is an opportunity for our members to have a say in the running of their community bank. 

To read more about our AGM, see Minutes of the previous meeting and to book your free place, click here.

Thursday 09 February 2023 15:34

We're recruiting - Learning and Development Officer

We've just secured funding for an exciting new project that will require a part-time (28 hours, hours flexible and to be negotiated) Learning and Development Officer to develop and deliver learning around household financial management and budgeting.

Please click here for the job description, person specification and application form.

Monday 06 February 2023 09:34

We're recruiting - Outreach Officer, South and West Fife

We've just secured funding for an exciting new project that will require a full-time Outreach Officer to engage with communities and groups across South and West Fife to promote the benefits of credit union membership.

Please click here for the job description, person specification and application form.

Monday 09 January 2023 17:12

We're recruiting - Learning and Development Officer

We've just secured funding for an exciting new project that will require a part-time (28 hours, hours flexible and to be negotiated) Learning and Development Officer to develop and deliver learning around household financial management and budgeting.

Please click here for the job description, person specification and application form.

Tuesday 20 December 2022 12:26

Festive Holidays

This year we will be closed on the bank holidays, so that's Monday 26 December, Tuesday 27 December and Monday 02 January 2023.

We'll be fully open, as normal, on all other days - we won't be closing early this year.

We'd like to wish all of our Members a very happy and healthy Christmas and New Year!

Wednesday 14 September 2022 11:47

Monday 19 September - Bank Holiday

We'll be closed for the recently announced bank holiday, on Monday 19 September, reopening on Tuesday morning.  You can still access your account online, submit an online request, apply for loans and access your loan application online at any time through our website.

Please remember, that the 1 hour response for an online request is for working hours, so you won't get a response during the bank holiday.

Thursday 08 September 2022 13:29

Help with Household Bills and Managing Money

All households are facing increased financial pressure as inflation, huge rises in energy bills and increases in other living costs take hold.  We've put together a list of resources to try and help our Members to save money, manage their money and reduce any debt they might have. 

Friday 26 August 2022 15:35

Bank holiday - Monday 29 August

We'll be closed for the bank holiday, reopening on Tuesday morning.  You can still access your account online, submit an online request, apply for loans and access your loan application online at any time through our website.

Please remember, that the 1 hour response for an online request is for working hours, so you won't get a response during the bank holiday.

Thursday 04 August 2022 11:01

New Rulebook available for Members

At our AGM in 2020, Members agreed to make some changes to the Rulebook.  On 03 August 2022 we received confirmation from the Regulator that the proposed changes have been accepted.

The Rulebook is available in the Member's section of our website, under Member's Meetings.

Monday 21 February 2022 15:44

Annual General Meeting (AGM)

Our Annual General Meeting will be held on Thursday 10 March 2022 at 1300hrs using Zoom technology - so you can join from your home. This is an opportunity for our members to have a say in the running of their community bank. 

Thursday 13 January 2022 13:28

Glenrothes branch hours extended

We're pleased to announce that our Glenrothes branch is now open 10am to 4pm, Monday to Friday.  

Tuesday 07 December 2021 10:25

Festive closure and opening hours

Members are advised that KCB will be closed on the following bank holidays - 

Monday 27 December
Tuesday 28 December, and

Monday 03 January 2022.

We will be closing slightly earlier, at 3pm on Friday 24 December and Friday 31 December.

Please remember, that you can access your online account at any time, and can make online requests at any time - these will be picked up by staff and processed within 1 working hour of our branches re-opening.

Once again, the staff team and Board of Kingdom Community Bank would like to wish all Members a safe and happy Christmas and New Year.

Wednesday 27 October 2021 12:08

KCB achieves Cyber Essentials Accreditation

We are delighted to announce that we have just received our Cyber Essentials certification.  This scheme is operated by the National Cyber Security Centre, part of GCHQ, and is for businesses across all sectors.  It demonstrates our commitment to cyber security - keeping KCB's systems, and our Member's data, safe and secure from cyber threats.

KCB's CEO, Sofia Dogan, said "Cyber Essentials accreditation is further evidence of our commitment to improvement, and recognises some of the hard work we've put in over recent months to improve our digital services. Protecting Member data and making sure services are safe from a range of risks has been a priority for us.  We know that risks are ever-present and changing all the time, so we remain committed to reviewing and improving our arrangements going forward".

Thursday 21 October 2021 12:02

We're recruiting!

We're recruiting for an Admin Officer - please click here to read more about the job and how to apply.

Thursday 21 October 2021 09:00

Today is International Credit Union Day

Kingdom Community Bank is joining credit unions around the world in celebrating International Credit Union Day today - an annual event to commemorate the credit union movement's impact and achievements. This year marks the 73rd anniversary. 

Credit unions are not-for-profit financial cooperatives that provide an effective and viable alternative to for-profit financial institutions for more than 291 million members in 118 countries worldwide. More than 86,000 credit unions exist globally, providing a plethora of financial services for their members, recognised as a force for positive economic and social change.  Kingdom Community Bank has over 7,000 members and is growing weekly - anybody who lives or works in Fife can join KCB.

Please contact us to find out more about how KCB helps the people of Fife and how we may be able to help you.

Friday 01 October 2021 10:45

In accordance with our Terms and Conditions, Members will know that we apply an administration fee each year for all adult Member accounts. This is in our Rule Book and is voted for by our Members for the effective running of the credit union. An Annual Administration Fee of £5.00 was approved when put to Members for a vote. We are therefore required, under our Rules, to apply this charge to all adult Member accounts. This will be applied today, the first day of our financial year.

Wednesday 04 August 2021 09:00

Methilhill branch re-opening from Monday 09 August

Our branch at Methilhill will open from 10am to 1pm Monday to Friday from 09 August, so Members can pop in without having to make an appointment. We still ask that you wear a mask, keep distanced and do what you can to keep yourself and others safe.
Appointments can still be made outwith those hours - just contact us to make an appointment.
Remember - most things can now be done online through our website, not only making it safer for Members, but it is also quicker and easier to apply for a loan, view your account balances, request transfers and ask us questions.
We'd like to thank our Members again for their support and understanding as we've worked hard to keep everybody safe during the pandemic.

Sunday 01 August 2021 13:28

We've just updated our list of Frequently Asked Questions and Answers. This is a good place to go to if you have any questions. We regularly review it and update it, helping Members and prospective Members to get answers to their questions quickly and easily, at any time of the day. Before calling us, try going there first - it could save you some of your valuable time.

Monday 10 May 2021 15:00

Online access now available!

Members can now access their accounts (savings and loans) through their computer, laptop, tablet or smartphone (it works best on a modern browser on a bigger computer screen). This is a new service, so you'll need to register first to be able to use it. Registration is fast and automated, if we have your up to date details including a mobile phone number, e-mail address and NI number for you. Otherwise, it'll take a little bit longer. Once you have registered, access is easy and doesn't require posting PIN numbers to you. You get to set your own PIN number, which you can change online at any time. Please remember not to share your PIN number with anybody - KCB staff will never ask for your PIN number.
Click here to register for online access
We hope Members find the new system beneficial. Please do e-mail us with any feedback you have.

Monday 10 May 2021 11:06

ISSUE: Bank of Scotland technical problems - resolved
The Bank of Scotland is experiencing technical issues again this morning and cannot provide us with details of benefits payments due to be processed in the system. This means that there will be a delay to benefits payments going into accounts. We're very sorry about this, but it is completely outwith our control. We will process them just as quickly as we can, once we have the data transferred from BoS. We apologise for any inconvenience this may cause some Members.

Thursday 06 May 2021 12:11

Our Annual General Meeting will be held on Wednesday 26 May 2021 at 1245hrs using Zoom technology - so you can join from your home. This is an opportunity for our members to have a say in the running of their community bank. To find out more and to book your free place, please click here.

Wednesday 05 May 2021 15:00

From Monday 10 May our Glenrothes branch will be open Monday to Friday, 1000-1300 and by appointment at other times. So, no need to make an appointment between 10am and 1pm, although we will be restricting the number of people in the branch at any one time in the interests of public health.

Thursday 01 April 2021 16:00

We're pleased to announce that the staff team exceeded our target of 1,000,000 steps and exceeded our target of raising £500 for Maggie's Centres. We'd like to thank everybody that made a donation.

Tuesday 23 March 2021 11:41

KCB staff have walked over 800,000 steps so far this month, closing in on our target of 1,000,000 steps by the end of the month. We're doing this to raise awareness and money for Maggie's Centres.

Wednesday 17 March 2021 08:59

The staff team of KCB is aiming to Walk a Million Steps in March in aid of Maggie's Centre, Fife.

This is a fantastic cause, with most of us likely to deal with cancer directly at some point in our lives. Maggie's Centres offer free support to people with cancer and their loved ones. Please donate a few pounds if you can: www.justgiving.com/fundraising/kingdomcb.

Monday 15 March 2021 09:47

There will be slight delays to the processing of benefits payments today due to changes imposed by HMRC. The way these payments are made have changed significantly for the first time in many years. We have updated our IT systems to accommodate this change but we do expect a few issues to arise today, the first day that this system is implemented across the UK. We will do everything we can to process them just as quickly, and securely as we can. Please bear with us - resolving any glitches will be our absolute priority today. Thank you.

Monday 11 January 2021 11:48

The rollout of our new IT system - which was a major change - has been completed. Some things had to be set up for the first time earlier in the week which took a long time and required our staff to work late into the night every day. These initial set up processes, coupled with the large backlog of benefits payments from the public holidays, meant that we struggled to process transfers at the start of the week. By Friday, transfers were being processed on the same morning. We still expect a few glitches as we get to grips with the new system but don't anticipate any significant delays or problems for any Members.

We will open our phone lines from 10am to 4pm Monday to Friday from today. Members can use our website at any time to ask a question, request a balance and so on, so please do that if you can.

We will be introducing a new online system to allow Members to check their balance online at any time.

Finally, we'd like to thank the many dozens of Members who took a minute or two to contact us and thank us for the work we do to help Members. We've also had great feedback about our new loans system - especially about how much quicker and easier it is. We'll keep working hard in 2021 and we look forward to introducing more improvements for Members during the year.

Monday 04 January 2021 16:50

Firstly, we'd like to wish all of our Members a happy, healthy and prosperous 2021. Unfortunately, the country is off to a difficult start with the Scottish Government placing Scotland into lockdown from midnight tonight for the month of January. We will continue to operate as we have been over recent months - encouraging Members to use our website as much as possible (it's easier, quicker and safer for everybody), phone if you need to (for updates on loan applications please use the link you were sent - it works 24 hours a day) and still making cash appointments for branches available where absolutely necessary (you must make an appointment in advance).

Friday 18 December 2020 10:20

We will be closed for the bank holidays during the festive period (Friday 25 and Monday 28 December, and Friday 01 and Monday 04 January). Members can continue to use our online request system, at any time, and we'll process requests just as soon as we can.

Tuesday 10 November 2020 11:09

We want to advise Members that we've taken the decision to disable the voicemail/message system on our main telephone line.

This was a difficult decision to reach because some Members leave messages out of hours or when we're really busy. However, most of the messages did not contain sufficient information for us to know who the Member is and what they needed us to do. Some messages were also abusive in nature and that's just not acceptable (luckily we know that the vast majority of Members appreciate that we are working hard on their behalf).

It could take us a lot of time to identify Members from voicemails, having to call back several times in a lot of cases and many voicemails were unable to be progressed as a result. This means that those Members believed they had left us a clear instruction but we simply could not act on it. This will lead to significant frustration or disappointment for the Member and disappointment for us that we couldn't help.

Most phone calls we get are requests for updates on loan applications. We're getting dozens and dozens of calls every day which means we have to stop processing loans to deal with the enquiries - resulting in delays to decisions. We need to prioritise assessing loan applications - that's what most of our Members expect of us. The latest status of a loan application can be viewed on our website, using the link you were sent when you submitted your application. This will always show the latest status and shows exactly the information our staff are able to give over the telephone. There is no additional benefit to speaking to us over the phone.

Members can get in touch with us in many ways, including by phone where necessary - we are currently opening our phone lines between and 10 and 11am and again between 2 and 3pm. However, it is always quicker and better to use our website request system or to e-mail us. You can check the status of your loan application using the link that we e-mailed to you when you submitted your loan.

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