We replaced our old system with a new one in 2021. You need to register for the new one before you can access it, regardless of whether you had access to the old system.
If you have definitely registered (and you will have received a confirmation e-mail from us) then please ensure you enter your details correctly when you want to log in, especially the PIN number. We no longer send PIN numbers by post. You get to choose your own PIN number when you register.
Remember, our secure system works by sending you an e-mail to the e-mail you registered with (making it much, much harder for other people to access your account, even if they have all of your personal details). Please check your junk/spam folder just in case the e-mail has been put in there.
If you're still struggling, we recommend that you make sure the web browser you are using is up to date, the device you are using is updated with security and system updates and that you completely close and reopen your browser before trying to log in. If these things don't work, please contact us and we'll do what we can to help.
Please note that repeatedly trying to log into an account without getting the details correct will result in the account becoming locked. You will need to contact us if you want your account to be unlocked. We do this to keep your personal data safe.