This page is for Members who haven't registered for our online account service to make requests without visiting our branches or phoning us. We are committed to responding to every online request within one working hour (Mon-Fri 9am-4pm).
Please complete the relevant boxes below. Provide your details carefully. Any mistake in your details may result in us being unable to complete your request.
Our website is a secure site and your details will be encrypted when you press the Submit button.
If you want to use our old online account feature you can still do so. It doesn't work very well due to limitations with the old technology and we are actively working on replacing it. If you already have a login and PIN number that you know works, please click here.
* You must provide an answer to this question.
If you have provided an e-mail address above, we will automatically e-mail you when we've processed your request.
Requests received after 4pm Monday to Thursday will be processed from 9am the following day. Requests received after 4pm on Friday will be processed from 9am on Monday.
We may need to contact you to confirm certain details with you before we can process your request. We are required to ensure certain things under regulations determined by UK law and the Financial Conduct Authority.