Online Member Requests

This page is for Members who haven't registered for our online account service to make requests without visiting our branches or phoning us. We are committed to responding to every online request within one working hour (Mon-Fri 9am-4pm).

Click here to register for online account access, and check balances at any time from a computer, tablet or smartphone. It's quick and easy to register and use.

Please complete the relevant boxes below. Provide your details carefully. Any mistake in your details may result in us being unable to complete your request.

Our website is a secure site and your details will be encrypted when you press the Submit button.


You must complete these boxes:






Please provide an e-mail address if you can - we can process requests more quickly if we have an e-mail address for you. Thank you.
What can we help you with today?







If you want to update your name, address, contact details, bank account or your beneficiary then please complete the form on this page.

* You must provide an answer to this question.

If you have provided an e-mail address above, we will automatically e-mail you when we've processed your request.
Requests received after 4pm Monday to Thursday will be processed from 9am the following day. Requests received after 4pm on Friday will be processed from 9am on Monday.
We may need to contact you to confirm certain details with you before we can process your request. We are required to ensure certain things under regulations determined by UK law and the Financial Conduct Authority.